Privacy Policy

Last modified: July 6th 2026

This Policy makes clear:

• The information that we collect from you
• How that information is used by us

Information We Collect

There are various types of information we collect to ensure we're offering you the best service and that we can make changes to improve our service.

We use third-party analytics and feedback tools to understand how you use our web site, including Google Analytics and Hotjar. These use cookies and similar technologies. The data collected is used to understand visitor behaviour and improve the site and service.

We use Tally.so for contact forms, newsletter signups, photo uploads, and cartridge intake forms. If you complete one of these forms, Tally collects the details you provide and passes them to us so we can respond to you and handle your request.

We use OpenWidget for the on-site contact widget. If you use the widget, it may collect the details you provide and basic technical information needed to deliver the message.

We use third-party services to send email, which may collect information about your interactions with those emails.

Our server logs store basic request information when your computer requests a page from our site, such as IP address, and the user agent you are using.

Cookies may be used to track your use of our web site and understand visitor behaviour. Such cookies are not used to track your use of other web sites, or provided to advertising agencies or third parties.

Cookies may also be used to store any settings you choose for how to view the web site.

If you get in touch with us, then we use your personal details (email address and name typically) to get back in touch with you. If you choose to, you can be subscribed to our infrequent newsletter to keep up to date with our services.

We may also request you to register for an account to use our services. This may extend to telephone numbers, addresses, and details of how you use our service.

Protecting Your Information

Your data is stored securely, encrypted where it is particularly sensitive, and access controls are in place to ensure that personal data is only available to operators we have given direct access to.

Third-Party Sites

The policy does not cover any privacy implications on web sites that we link to. Please consult their own Privacy Policy for this information.

Alterations to this Policy

We may alter this Privacy Policy at times. Any changes will be shown on this page of our web site, with the date of last alteration at the top of the page.